Privacy Policy

This policy describes how Medicinae Clinic collects, uses, stores, and protects personal information in the context of its medical, medical-aesthetic services, and use of its website.

1. Person Responsible for Personal Information Protection

For any questions or requests regarding your data:
Person Responsible for Personal Information Protection

• Email: info@medicinae.ca
• Phone: 819 933-6323
• Address: 2857 King Street West, Sherbrooke (QC) J1L 1C6

2. Information We Collect

We collect only the information necessary to provide our services or communicate with you, including:

Information submitted via our contact form:

• Full name
• Phone number
• Email
• Service for which you are seeking information
• Message or description of your request

Information related to care:

• Relevant medical information;
• Administrative information (billing, patient records).

Information generated while browsing our website, with your consent:

• Essential, analytical, or functional cookies;
• Technical information related to website usage.

We never collect information without a legitimate reason.

3. Why We Collect Your Information

We use your information to:

• Provide medical and medical-aesthetic care;
• Evaluate your request and offer appropriate follow-up;
• Manage records, communications, and appointment scheduling;
• Process billing;
• Improve our services and the user experience on our website.

Each collection has a clear purpose, explained when the information is requested.

4. Consent

Your consent is obtained before any collection, use, or communication of your information, except where permitted by law.

You can at any time:

• Withdraw your consent;
• Request modification or deletion of your data, where allowed.

To do so, contact the person responsible for personal information protection.

5. Disclosure to Third Parties

We only share your information with:

• Healthcare professionals involved in your care;
• Secure service providers who assist us in our operations (record management, communication tools, hosting);
• Government agencies, when required by law.

If data must be transferred outside Quebec, a privacy assessment will be conducted in accordance with Law 25.

6. Storage and Security

We retain your information as long as necessary to provide services and meet legal obligations.

We apply physical, technological, and administrative security measures to protect your data against:

• Unauthorized access;
• Loss or theft;
• Unauthorized disclosure.

In the event of an incident posing a serious risk, we will notify the Commission d’accès à l’information and the affected individuals.

7. Your Rights

You can at any time:

• Access your information;
• Request corrections;
• Request cessation of dissemination or deletion (within legal limits);
• Withdraw your consent;
• File a complaint.

All requests must be addressed to the responsible person mentioned above.

8. Cookies and Consent Tools

Our website uses a cookie management plugin that allows you to:

• Accept, refuse, or customize the cookies used;
• Consult the description of cookie categories;
• Modify or withdraw your consent at any time.

The types of cookies that may be used:

• Essential cookies: necessary for the website to function;
• Analytical cookies: anonymized statistics, with your consent;
• Functional/performance cookies: enhance user experience, with your consent.

No non-essential data is collected without your permission.

9. Policy Updates

This policy may be amended to reflect legal or operational changes.
The most recent version is always available on our website.

Last updated: November 15, 2025